Privacy Policy
This policy explains what personal data OhMyDesk collects, why, how we protect it, and the rights you have over it.
Last updated:
1. Who we are
OhMyDesk is coworking management software, available at ohmydesk.app, operated by Obod Soft EOOD (trading as Obod Soft LTD), jk Lazur 39 v.1 f.2 ap.5, Burgas, Bulgaria, company ID 207892162, VAT BG207892162, managing director Oleksandr Bodrov. For data we process about our own account holders and website visitors, Obod Soft is the data controller. You can reach us about privacy at [email protected].
2. Who this policy is for
This policy covers our website and the account you hold with us as a space operator. When a coworking space uses OhMyDesk to manage its own members, the space is the controller of its members’ data and OhMyDesk acts as its processor — handling that data only on the space’s instructions. If you’re a member of a space, contact that space about your data.
3. What we collect
- Account data — your name, email, organization details, and role.
- Operational data you enter — members, bookings, plans, invoices and similar records you create to run your space.
- Usage data — basic, privacy-friendly analytics about how the product and site are used.
- Communications — messages you send us for support.
- Mobile app — if you sign in to the OhMyDesk app on a phone and allow notifications, we store that device’s push token, platform, device name and app version so we can send you alerts (for example a new booking or a task reminder). Signing out of the app removes the token.
- Payment data — when your space connects Stripe, card payments for your members are handled in your Stripe account; we do not store full card numbers on our servers.
- AI features — if you use the AI concierge, inbound visitor messages are sent to Anthropic (Claude) to generate replies, or to Google (Gemini) if Anthropic is unavailable. If you use the operator AI assistant (“Ask AI”), your current message is PII-redacted and sent to TypeSafe (Jev) in the United States to pick relevant playbook hints; Jev does not write replies — Anthropic (Claude) generates the answer, or Google (Gemini) if Anthropic is unavailable. Voice notes sent to the Telegram assistant are transcribed by Google (Gemini). TypeSafe has zero data retention enabled for our organisation (since 2026-10-08): prompt content is processed in memory only and not stored.
- AI apps you connect — if an owner or admin of your space connects their own Claude, ChatGPT or other AI app to OhMyDesk (MCP), the data that app asks for (bookings, availability, members, invoices) is sent to that AI provider under your space’s own agreement with it. You can end the connection in the AI app at any time.
4. Why we use it & our legal bases
- To provide and operate the service — performance of our contract with you.
- To secure, maintain, and improve the service — our legitimate interests.
- To send service and account emails — performance of our contract.
- To meet legal and accounting obligations — legal obligation.
5. Cookies & analytics
We use Umami Cloud (EU region), a cookieless analytics service, to understand aggregate usage. Requests are relayed through our own proxy, so Umami does not receive your IP address. It does not build advertising profiles or track you across other websites. We use only the cookies and local storage needed to keep you signed in and to run the service. Our site loads Google Fonts to render type, which may expose your IP address to Google for that purpose. See our Cookie Policy for details.
6. Subprocessors
We rely on a small set of trusted providers to deliver the service (each bound by appropriate data-protection terms). A fuller list for operator/member data is in our Data Processing Addendum, including:
- Supabase (Supabase Pte. Ltd.) — database, authentication, and file storage (EU, Ireland, AWS
eu-west-1). - Cloudflare (Cloudflare, Inc.) — website and application hosting / content delivery.
- Resend (Plus Five Five, Inc.) — transactional and notification email (EU sending region).
- Seam (Seam Labs, Inc.) — smart-lock door codes, where a space connects its locks.
- Anthropic (Claude API) (Anthropic, PBC) — AI concierge and operator assistant reply generation, and website scan pre-fill, where enabled (United States).
- Google (Gemini API) — fallback reply generation when Anthropic is unavailable, and transcription of Telegram voice notes, where enabled.
- TypeSafe (Jev) (TypeSafe AI, Inc.) — operator assistant playbook routing (PII-redacted prompts; zero data retention enabled).
- Umami (Umami Software, Inc.) — cookieless usage analytics via Umami Cloud (EU), through our proxy without visitor IP addresses.
- Expo (650 Industries, Inc.) and Google (Firebase Cloud Messaging) — delivery of push notifications to the OhMyDesk mobile app.
- Google Fonts — web-font delivery when you use the site or app.
- Apify (Apify Technologies s.r.o.) — optional scan of a public website URL during space setup, only when you choose “Scan” on onboarding and our plain fetch is not enough to pre-fill the form; we send the URL and receive page text for that one-time pre-fill (not kept as an ongoing sync).
If you connect your own Stripe account for member payments, or your own WhatsApp Business account for the concierge, those providers contract with you directly for that processing. Optional Telegram and Sign in with Google may involve those providers as independent controllers under their own terms.
7. How long we keep it
We keep personal data for as long as your account is active and as needed to provide the service, then delete or anonymize it within a reasonable period — except where we must retain records longer to meet legal or accounting obligations.
8. Your rights
Subject to applicable law, you can request access to your personal data, correction, erasure, restriction or objection to processing, and portability. To exercise these rights, email [email protected]. You also have the right to lodge a complaint with your local data protection authority.
9. Deleting your account
You can ask us to delete your OhMyDesk account at any time. This covers the website and the OhMyDesk mobile app, which use the same account.
- Email [email protected] from the address you sign in with, with the subject “Delete my account”.
- If you own a space, tell us whether to delete the space as well or to hand it to another owner first.
- We confirm your request and complete the deletion within 30 days.
We delete your sign-in and profile, your linked Google sign-in, the push tokens of your devices and, if you ask us to delete your space, the data you entered to run it (members, bookings, plans, tasks and similar records). We keep only records the law requires us to keep, such as invoices and accounting records, for the legal retention period (up to 10 years), and then delete them. Copies in our database backups expire on their normal rotation.
If you are a member of a coworking space, the space controls your data (see section 2): ask the space to delete it, or email us and we will pass your request on.
10. International transfers
Some of our providers process data outside your country. Our main database is hosted by Supabase in the European Union (Ireland). Where data leaves the EU/EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the EU–US Data Privacy Framework where applicable.
Operator messages routed to TypeSafe (Jev) in the United States are transferred under EU Standard Contractual Clauses (TypeSafe’s DPA). TypeSafe has zero data retention enabled for our organisation (since 2026-10-08): prompt content is processed in memory and discarded, not stored or used for training.
11. Security
We use technical and organizational measures — encryption in transit, access controls, and row-level data isolation between organizations — to protect personal data. No method of transmission or storage is completely secure, but we work to protect your information.
12. Children
OhMyDesk is a business tool and is not directed at children. We do not knowingly collect personal data from children.
13. Changes to this policy
We may update this policy from time to time. If we make material changes, we will take reasonable steps to notify you, and we’ll update the “last updated” date above.
14. Contact
Questions about your privacy? Email [email protected].